Microsoft discontinues current Cortana integration with Dynamics 365 (Updated)

In a brusk notation posted to its developer site, get-go spotted by MSDynamicsWorld.com (via ZDNet), Microsoft has announced the discontinuation of the current Cortana preview integration with Dynamics 365. The terse statement is short on details, only it does confirm that Cortana will no longer surface information linked to Dynamics accounts.

From Microsoft:

After advisedly consideration, nosotros've decided to discontinue the Cortana integration preview feature. Dynamics 365 will no longer appear in Cortana'southward notebook, and Cortana will no longer prompt users with relevant information nigh sales activities, accounts, opportunities, and meetings.

Prior to its discontinuation, Cortana integration was available with Dynamics 365 Online versions 8.x and nine.x, equally well as Dynamics CRM Online 2022 Update. Dynamics CRM first appeared as an choice under Cortana's "Continued Accounts" section in early on 2022.

As for why Microsoft is scrapping the integration, the company hasn't yet provided an explanation. However, as ZDNet points out, Microsoft was still promoting the integration as a differentiator equally belatedly as May 2022.

The movement comes as Microsoft is redoubling its efforts to bring more AI smarts to other parts of its portfolio, including Office and Cortana. At a December upshot, the visitor detailed new AI features headed to Office apps like Excel and Word, likewise as Cortana enhancements and integrations with Outlook. Given Microsoft's moves to spread Cortana smarts to other parts of its portfolio, the removal of Dynamics 365 integration sticks out.

Updated January viii, 2022: Microsoft has now updated its post, renaming information technology to "Piece of work continues on Dynamics 365 digital assistant experiences" while providing reassurance that it is working on a "new long term intelligent solution experience." You can read the updated statement below:

We are working to deliver a robust and scalable digital assistant experience across all of our Dynamics 365 offerings. This includes tongue integration for customers and partners beyond multiple channels including Cortana. To that end, we are discontinuing the electric current Cortana integration preview feature that was made bachelor for Dynamics 365 and we are focusing on building a new long term intelligent solution experience, which will include Cortana digital assistant integration.

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